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Contents

bulletUpgrades
bulletRefunds
bulletPrivacy Statement
bulletSoftware Ownership
bulletWebsite Legal Details
bulletSupport Options
bulletTrialware
bulletSpyware?
bulletRegistered NetNak Users
bulletRegistered NikNak Users
bulletRegistered NoiseNak Users
bulletRegistered NookNak Users
bulletRegistered NoiseNakPlus Users
bulletVista Support

Upgrades

We want people to have the best possible experience with our NakWare software so at present our policy is that upgrades are free to registered users - this has been the case since our first NakWare product was released.
If this policy changes then registered users will get free upgrades for 6 months from the date of the policy change (or 1 year from their purchase date).

Occasionally we do a major upgrade to a product and update the registration or licensing to reflect the changes and the target users better, you can continue using your current version if you do not want to change from your current conditions.

29 May 2003
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Refunds

Due to the fact that all our products have a full featured trial period we do not issue refunds, this includes where you change your computer or operating system.

If you have not received a product you registered please email sales@nakware.com with your current details as the only reason (so far) that this happens is that the email address supplied to us is somehow not working.

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Privacy Statement

We will not sell your information to anyone!
Any information given to us or compiled by us will be used for communication ONLY between us and you.

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Software Ownership

Any software we develop we retain the ownership of unless specified otherwise in writing. This enables us to ensure the quality of our products and we can arrange licenses to suit your needs - even world rights if that is what is needed.

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Website Legal Details

Names used throughout this site are trademarks of their respective companies.
Copyright 1998-2010 Complete Software Solutions.

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Support Options

Our standard support is via the product pages and e-mail, but we are also able to provide higher levels of support, up to 24 hours a day, 7 days a week, contact us if you require the additional coverage at: sales@nakware.com

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Trialware

We have redefined our shareware as trialware as the term is more informative - it basically means "try-before-you-buy software".

This move is in keeping with the high standards we have always had for our software and our desire to provide the best.

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Spyware?

NetNak, NikNak and NfoNak had previously used advert sponsoring.

As of January 2001 we removed all advert sponsoring

Some of our current products have been incorrectly identified as containing spyware, after following up this issue this was found to be due to a incorrect test being used to detect spyware. Current versions of the spyware detector that had this problem should have this matter fixed.

Practically all advert sponsored software now comes under the general heading of spyware. If you want to check for different types of spyware on you computer we recommend you use SpyBotSD as we have found it to be the most reliable.

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Registered NetNak Users

If you registered prior to V7 you will need an updated registration, email us at ...

sales@nakware.com

... with your details and we will send out the update free.

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Registered NikNak Users

If you registered prior to V4 you will need an updated registration, email us at ...

sales@nakware.com

... with your details and we will send out the update free.

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Registered NoiseNak Users

If you registered prior to 2003 V1 you will need an updated registration, email us at ...

sales@nakware.com

... with your details and we will send out the update free.

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Registered NookNak Users

If you registered prior to 2003 V1 you will need an updated registration, email us at ...

sales@nakware.com

... with your details and we will send out the update free.

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Registered NoiseNakPlus Users

If you registered prior to 2003 V1 you will need an updated registration, email us at ...

sales@nakware.com

... with your details and we will send out the update free.

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Vista Support

Due to the changes made by Microsoft when they created Windows Vista we recommend testing our software on the computer you plan to run it on before registering it. If you have any problems with the trial registering the software is not likely to resolve the problems at all. Make sure you can close the software and then re-start it as this tests it with Vista assigned rights.

Vista Compatibility Mode

Running the program in compatibility mode ...
If the program worked correctly on the computer before you upgraded to Windows Vista, follow these steps:

  1. Click Start, and then type the name of the program in the Start Search box.
  2. In the Programs list, right-click the program name, and then click Properties.
  3. On the Compatibility tab, click to select the Run this program in compatibility mode for check box.
  4. In the list, select the operating system on which the program previously ran correctly.
  5. Click OK.

Running as an Administrator ...
If the program still has problems running you may need run the program as an administrator. To test this ...

  1. Click Start, and then type the name of the program in the Start Search box.
  2. In the Programs list, right-click the program name, and then click Run as administrator. If you are prompted for an administrator password or confirmation, type the password
  3. Click Continue.

If this corrects the problem then you can enable "run as administrator" automatically for running the software by ...

  1. Click Start, and then type the name of the program in the Start Search box.
  2. In the Programs list, right-click the program name, and then click Properties.
  3. On the Compatibility tab, click to select the Run as an administrator check box.
  4. Click OK.

Also refer BDE Configuration - Windows Vista

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Copyright 1998-2010 Complete Software Solutions. All rights reserved.
Last modified: 05/07/11.